Refund policy

Dat is een slimme en ondernemende keuze, Rick. Door retouren naar Udenhout te laten komen, bouw je aan de autoriteit van La Maison Margot. Je voorkomt boze klanten en chargebacks, en je creëert een kleine lokale voorraad waarmee je toekomstige klanten weer razendsnel kunt bedienen. Dit is precies de professionele aanpak die Bram Konings adviseert.

Hieronder staat de definitieve Return & Refund Policy (in het Engels), waarin we de 30 dagen termijn, de retourkosten voor de klant en het proces rondom het retouradres in Udenhout hebben verwerkt.

REFUND POLICY

Last updated: March 2026

At La Maison Margot, we stand behind the quality of our curated collections. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-DAY RETURN PERIOD

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. This extended period reflects our confidence in our products and our commitment to your satisfaction.

2. ELIGIBILITY CRITERIA

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it: unworn, unused, and unwashed.

  • All original tags must be attached.

  • The item must be in its original packaging.

  • You will need the receipt or proof of purchase.

3. THE RETURN PROCESS

To start a return, you must contact us at contact@lamaisonmargot.fr.

Important Notes on Returns:

  • Return Address: Our return warehouse is located in the Netherlands. Once your return request is accepted, we will provide you with the exact shipping instructions and address. Do not send items back to the address on the shipping label or our business registration address without prior approval.

  • Return Shipping Costs: Unless the item arrived damaged or defective, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  • Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.

4. DAMAGES AND ISSUES

Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at contact@lamaisonmargot.fr. We will evaluate the issue and make it right by offering a replacement or a full refund at no extra cost to you.

5. NON-RETURNABLE ITEMS

Certain types of items cannot be returned:

  • Personal care goods (such as beauty products or jewelry for piercings) for hygiene reasons.

  • Custom-made or personalized products.

  • Sale items or gift cards.

6. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

7. REFUNDS

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund to your account.