Shipping policy

 

SHIPPING POLICY

Last updated: March 2026

At La Maison Margot, we are dedicated to providing our customers with high-quality products and a seamless shopping experience. To ensure we can offer you a curated selection at competitive prices, we work with a specialized fulfillment model where our products are shipped directly from our international partners to your doorstep.

1. FREE SHIPPING

We are pleased to offer Free Standard Shipping on all orders. There is no minimum purchase required to qualify for free delivery.

2. PROCESSING TIMES

Once your order is placed and payment is verified, our team begins processing it immediately.

  • Order Processing: 1 - 3 business days.

  • Orders are processed Monday through Friday. Orders placed on weekends or public holidays will be processed the following business day.

3. ESTIMATED DELIVERY TIMES

Because we ship directly from our international fulfillment partners to provide you with the best value, shipping times may vary.

  • Average Delivery Time: 5 - 12 business days.

  • Please note that these are estimates. Factors such as customs clearance, local postal delays, or high-demand seasons (like Black Friday or Christmas) may occasionally impact delivery times.

4. ORDER TRACKING

Transparency is key. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

  • You can track your package via our "Track Your Order" page (if applicable) or through the link provided in your email.

  • Please allow 2-5 days for the tracking information to update in the carrier's system.

5. DELIVERY ADDRESS & INCORRECT INFORMATION

It is the responsibility of the customer to ensure that the shipping address entered at checkout is correct and complete.

  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, we reserve the right to charge for re-shipping or deduct the shipping costs from any potential refund.

  • If you notice an error in your address, please contact us immediately at contact@lamaisonmargot.fr. We cannot guarantee changes once the order has been processed.

6. CUSTOMS, DUTIES, AND TAXES

For international shipments, packages may be subject to import duties, taxes, or customs fees once they reach the destination country.

  • As the importer of record, the customer is responsible for any such additional charges.

  • La Maison Margot has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country.

7. LOST OR STOLEN PACKAGES

La Maison Margot is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

 

8. CONTACT US

If you have any questions regarding the shipping of your order, please do not hesitate to reach out to our support team:

La Maison Margot / Mediamaat Email: contact@lamaisonmargot.fr Address: Blokakker 63, 5071 LC Udenhout, The Netherlands